Data, AI & Automation
Experience Engineering and AI are not just capabilities we offer — they are the lens through which we approach every engagement. This focus empowers our clients to innovate boldly, scale with confidence, and remain secure in a digital landscape that never stands still.
DATA AI MODULES
Thinking Systems for
Future Enterprises
Enterprise Knowledge Discovery & Cognitive Search
- Enterprise Knowledge Intelligence — Natural language-based search across corporate data sources delivering 80–90% accurate contextual answers, turning fragmented enterprise knowledge into an accessible, queryable asset.
- RAG (Retrieval-Augmented Generation) Frameworks — Custom LLM-powered search for regulated industries such as pharma and real estate — enabling precise, compliant retrieval where accuracy and auditability are non-negotiable.
- Recommendation Engines — Contextual intelligent systems for regulatory, legal, and commercial applications.
Conversational & Generative AI Solutions
- Smart Claims Automation — AI-driven conversational bots streamlining HR and financial claims processes, reducing handling time and processing costs.
- Contact Center Conversational AI — Multilingual text and voice assistants for call deflection, transcription, and query automation with measurable CSAT improvement.
- Employee Self-Service Automation — AI helpdesk and automated support improving response times and reducing support team load.
AI for Sales Enablement & Cycle Acceleration
- RAG-Based Sales Intelligence Platform — AI engine cataloging and retrieving solution artifacts, BOMs, and technical documentation — giving sales teams instant access to the right collateral at every stage.
- Sales Inquiry Automation — Generative AI to streamline proposal generation and product configuration, reducing inquiry-to-response time.
- Hyper-Personalized Targeting — Behavior-based outreach calibrated precisely to individual buyer signals.
- Cross/Up-Sell Opportunity Identification — AI-driven discovery of revenue opportunities within existing customer relationships.
AI for HR Experience Management
- AI-Driven HR Assistant — Automates onboarding, offboarding, leave, and claims through self-service workflows — reducing administrative burden and improving the employee experience at every touchpoint.
- Resume-to-JD Matching Engine — ML-based semantic matching to automate candidate shortlisting — accelerating time-to-hire and improving hiring quality at scale.
Intelligent Document, Case & Workflow Management
- AI-Powered Classification & Routing — Generative AI and NLP to analyze documents, classify intent, and route workflows intelligently across L2O, O2C, T2R, HR, and Finance process areas.
- Intelligent Invoice Processing — End-to-end accounts payable workflow automation.
- Compliance & Regulatory Assistant — AI-powered guidance and documentation support for complex regulatory requirements.
Autonomous Workflows
We connect fragmented data into seamless automation flows that eliminate bottlenecks and drive productivity at every touchpoint.
Data Sourcing
Cognitive Synthesis
Business Value
Agents that act, not just answer.
Hands-on practitioner capability with the latest agentic AI tools on the ServiceNow Zurich platform and beyond - building, testing, and productionizing agents that complete tasks across web, desktop, and orchestration layers.
AI Web Agents
ServiceNow-native browser automation. ReAct orchestration with parent agents calling specialized tools. Multi-step navigation across hyperscaler portals, Partner Center, and enterprise web applications.
AI Desktop Actions
Desktop and web hybrid automation on the ServiceNow Agentic Desktop. Record-once model spanning local files, thick clients, and browser apps. AI-assisted element recognition for resilient selectors.
AI Agent Studio
Multi-agent orchestration on Now Assist. Tool design and parent-child agent patterns. Custom skills and integrations. Production-ready agent deployment with supervised and unsupervised modes.
AI-Assisted Prototyping
Rapid prototyping of AI agents and chat assistants using Figma Make, embedded knowledge bases, and modern frontend tools. Idea to working prototype in hours, ready for stakeholder validation.